![]() Unplug the power cord from the power source or electrical outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the carriage is idle and silent before continuing. The carriage might move into the center of the paper path. If the printer is not turned on, press the Power button ( ) to turn it on. Step one: Check the carriage path for obstructions Solution three: Make sure that the carriage moves freelyįollow these steps to make sure that the carriage moves freely across the width of the printer. Please pay special attention to these parts of the document: Generally, when this happens it means that there is a paper jam, cartridges weren't installed correctly, the carriage is jammed or has malfunctioned. I understand that you cannot move the carriage to get at the ink cartridges. Chinese , Welcome to the HP Support Community!.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Take care now and do have a fabulous week ahead. To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.Īnd mark my post as Accepted Solution to help others find a similar solution as you have. I hope both you and your product works great and remain healthy for a long time You've been great to work with and it has been a genuine pleasure interacting with you. If you need any assistance, please don't hesitate to reach out to us again. If you receive an unexpected call claiming to be from HP, you should hang up.įor more details, please visit this link: HP Fraud Alert: Protecting Yourself from Scams Regarding the call, HP never contacts customers to provide unsolicited technical support. Thanks for taking the time to let the community know about the solution. I'm glad I could contribute towards resolving the issue and finding the solution you were looking for. That’ll help us and others see that we’ve got the answers! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you. If the issue persists, I would suggest here is to follow all the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you checked any HP articles with a solution to your scenario? Have you recently made any changes on the printer before the issue started?ĭid you try to perform a Reset Printing System on Mac? To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting an error message on your Printer screen.
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